EXCHANGE & REFUND POLICY

NISO aims to deliver high-quality fine jewelry while maintaining a clear and fair policy that protects both the customer experience and the value of handcrafted pieces.

EXCHANGE POLICY

Exchanges are permitted only for ready-stock products and must be requested within 7 days of delivery.

Exchange Eligibility Requirements

Item must be unused, unworn, and in original condition
All packaging, certificates, and tags must be intact
Exchange approval is subject to inspection by NISO’s quality team

Items Not Eligible for Exchange

Custom-made or made-to-order products
Size-specific orders (e.g., rings manufactured for your size)
Engraved or personalized items
Damaged or worn items

REFUND POLICY

Refunds are issued only in the following cases:

Manufacturing defect verified by the NISO QC team
Incorrect item received

Refunds are issued through the original payment method within 7–14 working days.

Non-Refundable Situations

Customer preference changes
Weight differences within acceptable gold manufacturing margins (+/- variations)
Damage caused after delivery (scratches, dents, impact)

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